Adaego Ononuju — Steps For Planning And Executing a Digital Transformation
You are taking the bold step of implementing digital transformation, but it is not an easy task. It can also be uncomfortable when you are stepping into the unknown, says Adaego Ononuju.
Make sure your accounting firm is on the road to a successful digital transformation by following these steps.
Identify your objectives
You should have a clear understanding of your objectives and the steps you need to take to achieve them in your digital transformation strategy, says Njideka A Ononuju.
It is important to note that because every organization sees digital transformation differently, each organization will have different objectives. However, there are a few primary business objectives every organization should consider:
What can you do to improve the customer experience?
Are new technologies and processes able to make your operation more efficient and cost-effective?
What can you do to become an accounting firm that embraces and adapts to change?
To help with rapid movement, do you have a process for gathering insight from analytics?
Focus on customer needs
The key to a successful digital transformation is to leverage digital tools to increase customer value. So, everything you plan must consider the needs of your customers.
Keeping track of all emails and previous discussions will allow you to better cultivate and manage customer relationships by combining customer management and communication in one place.
Establish new processes
To succeed in your digital transformation initiative, you might need to develop and adopt new processes.
Digital transformation may require a complete overhaul of processes for some companies, says Njideka A Ononuju. To roll out this change, employees must work together to ensure everyone understands the updates, who is accountable for what, and what systems are used.
When you observe a process unfolding, you might identify issues or opportunities for improvement, says Adaego Ononuju. Take time to reflect on lessons learned so you can come back to future adjustments with a deeper understanding.
